Award in Operational Delivery (Principles)

Award in Operational Delivery (Principles)

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Award in Operational Delivery (Principles)

Assessment Requirements:

Multiple Choice Question Assessments

This qualification is externally assessed and internally quality assured by Centre staff and externally quality assured by Innovate Awarding External Quality Advisors (EQAs).

Aims and Objectives of the Qualification

This Level 2 Award in Operational Delivery (Principles) allows learners to develop the knowledge required for employment and/or career progression within Operational Delivery. The qualification includes units on principles of working in operational delivery, providing customer service, equality and diversity.

Entry Guidance

Age 16 and over

Progression Opportunities

Learners who achieve this qualification could progress into employment in a public services setting, or to further qualifications such as:


For details on eligibility for government funding please refer to the following websites:

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