Diploma in Operational Management & Leadership

Diploma in Operational Management and Leadership

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Diploma in Operational Management and Leadership

Assessment Requirements Portfolio of Evidence

This qualification is internally assessed and internally quality assured by Centre staff and externally quality assured by Innovate Awarding External Quality Advisors (EQAs).

Aims and objectives of the qualification

This qualification provides the skills and knowledge necessary for entry level managers in the health and fitness industry.

This RQF competence-based qualification focuses on key operational management and leadership skills enabling the learner to be competent in an operational role within the active leisure sector. This qualification covers a wide range of management and leadership elements, including the managing of budgets, projects and delivery of customer service and also focuses on teamwork principles, recruitment, selection and induction practices.

Entry guidance

There are no formal entry requirements for this qualification.

This qualification is suitable for those who work within the Sport, Leisure and Recreation sector, although learners may find it useful if they have already completed the Level 2 Certificate in the Principles of Team Leading and Operational Management.

Progressive opportunities

Learners will be qualified to work in any health club chain or fitness centre, roles could include, but are not limited to are:

  • Duty manager
  • Sports development officer
  • Team leader

Progression could be to further training or education including work based qualifications in areas such as leisure and facilities.

On completion of this qualification, Learners may progress to:

  •  Level 5 Diploma in Strategic Management and Leadership 


For details on eligibility for government funding please refer to the following websites:



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